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terms & conditions

ORDERS

You can purchase M.GUMMERUS products with the shopping bag feature online. You will receive an Order Confirmation by email after placing your order, and a Shipping Confirmation once your order has been sent. M.GUMMERUS does not guarantee that all items included in the webshop are in stock at the time of your order. In the event that an item is unavailable, we will contact you shortly by email. Your order will be processed and shipped within two working days. Please note that during sale season the delivery time guidelines might not apply.

We cannot guarantee that the colours appearing on the webshop in detail reflect the colours of the items in reality. The colours can be reflected in different ways depending on your screen and computer settings.

If you are unsure whether your transaction has been successful or you do not receive an Order Confirmation, please contact us via email or phone.

By placing an order on mgummerus.com you certify that the purchase is for your personal use only. M.GUMMERUS reserves the right to cancel any order or limit the sales of our products if M.GUMMERUS in its sole discretion suspects that these Terms and Conditions are not obeyed. M.GUMMERUS may exercise this right on a case-by-case basis.

SIZING

Our sizing is based on Scandinavian and German sizes. 

PRICES AND SHIPPING

Prices are in euros and include Finnish VAT of 24%. Please note that orders to countries outside the EU may be subject to import customs and taxes, which are applied once your delivery reaches your country. Please contact your local customs service for further information. M.GUMMERUS is not accountable for any possible import taxes and/or duties. If you refuse to accept the delivery and this causes M.GUMMERUS additional cost, M.GUMMERUS has the right to deduct such costs from the amount refunded to you.

Shipping costs will be added to all orders.

Shipping to Finland EUR 5,20

Shipping to Sweden EUR 15

Shipping to EU countries EUR 20

Shipping to countries outside of EU EUR 40

You can choose a shipping method on the checkout page. All domestic orders will be shipped by Matkahuolto and international orders by UPS.

If your shipping address is located in the mainland China, and your order total exceeds 500€, your order might require formal entry clearance in China customs. In these cases, our customer service will contact you prior shipping.

PAYMENTS

Payments can be made by Visa, Visa Electron, Master Card, Amex, PayPal or through Internet Bank.

The payments are operated by Paytrail Oy in co-operation with Finnish banks and credit institutions. In credit card and bank statements, the payment recipient is Paytrail Oy, that forwards the payment to M.GUMMERUS.

Paytrail Oy is licensed to operate as a payment institution.

Paytrail Oy (VAT 2122839-7)
Innova 2
Lutakonaukio 7
40100 Jyväskylä
+358 (0)207 181830
www.paytrail.fi

In reclamation cases, please contact the M.GUMMERUS online team at (minna(at)mgummerus.com).

RETURNS

We hope you are happy with your M.GUMMERUS purchase. If for any reason whatsoever, you are not satisfied with your order, you can return purchased items within fifteen (15) days from the date you receive them. The products must be returned complete and unused in their original packaging.

After we have received and accepted the returned items, we will issue a refund following your method of payment. Unfortunately M.GUMMERUS can not offer free returns at this time. However we will refund return costs if the product we have sent you is incorrect or faulty. Refund times depend on your credit or debit card company.

In case your original order contained multiple items and only partial return is made, M.GUMMERUS does not return the original shipping cost. If you make a full return, the original shipping cost is also refunded.

If you prefer to exchange the item for another item or size, you must ask for a return from minna(at)mgummerus.com and make a new purchase. The original items should be returned within 15 days of the request for exchange.

CONTACT

We hope you enjoy shopping at mgummerus.com. Please do not hesitate to contact us if you have any questions.

M.GUMMERUS
Lönnrotinkatu 45
00180 Helsinki
Finland

+358 40 550 4645
minna(at)mgummerus.com